My Work
AI-Guided Diagnostic for Vehicle Service
Conducted rapid user research with BRP technicians to test an AI-guided electrical diagnostic tool, revealing that a conversational assistant better supported real troubleshooting behaviour than a rigid step-by-step wizard.
BRP Feb 2026 to Mar 2026
Tags: User Research, AI-Assisted Design, Rapid Prototyping
Estimator AI Experience Vision
Reframed STACK’s manual takeoff and estimation workflow into an AI-assisted decision system that helps estimators assess project fit, validate generated work, and create stronger bid proposals.
STACK Nov 2022 to Dec 2025
Tags: AI Strategy, Service Design, Intrapreneur
Construction Supply Chain & Ops
At RenoRun, fast delivery is the promise.
“How to transform a G-Sheet-managed startup into a state-of-the-art delivery company ?” is the challenge. The Design process, is the answer.
RenoRun Nov 2021 to Aug 2022
Tags: User Research, System Thinking, Service Design
Lafortune.Design 